Nintendo Of America President Addresses Joy-Con Connectivity Issues And Dock Scratching

nintendo-switch-console-dock
Reggie Fils-Aime (the president of Nintendo of America) has spoken to TIME Magazine about a number of the issues that have been popping up regarding the Nintendo Switch console. Fils-Aime spoke about the Joy-Con’s connectivity issue that some different consumers have stated they’ve been experiencing. He also made some points about some tablets being scratched when being put into and removed from the Nintendo Switch’s dock.Here is what he said:

On reports of connectivity issues with some Joy-Cons

“First, we’ve seen the inquiries, and we here in the Americas are looking at all the information we can get our hands on. We are in the early days of a system launch, and so for us, we want as much consumer feedback as possible. We are directing consumers to contact us through Nintendo Support for any and all potential questions they may have.”

“Specifically on Joy-Con syncing, all I can tell you is that we are aware of and have seen some of the reports. We’re asking consumers a lot of questions. That’s why we want to get consumers on our help line, so we can get as much information to understand the situation as possible. And so we are in a fact-finding mode, to really understand the situation and the scenarios. And with that information, we’ll look and see what the next steps are.”

And on the Switch’s dock causing scratching to the tablet’s screen

Again, this is why we’re encouraging consumers to reach out to us directly. We have done, as you know, literally hundreds of events, starting with our activity back in January, and most recently the various tours that we continue to take the system out on. As soon as I heard of this report, I asked my teams, “Have we seen this in our own experience?” And the candid answer has been no.”

“So throughout all of those experiences, throughout all the docking and undocking we’ve done, we haven’t seen it. So this is one where if it is happening, we want to understand more as to what the specific situation is. Which is why we want consumers to let us know through our support site.”







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